I think some people just aren't meant to be servers. Things like a sense of urgency don't seem to sink in with some people. We have a few new people at my place & one girl is having the same problem. Nice, smart girl, served before, but slow as molasses & it doesn't seem to be from a lack of knowing the routine. I could use the same advice! Good luck!

I think quickness in food service is more mental than physical. It's a matter of mentally juggling hundreds of tasks and executing them in the most effecient manner possible.

A server either has this mental ability naturally or gains it through lots of experience. I know when I was on the floor I was in the latter group. My thinking style is such that I need time to analyze new situations till I'm satisfied I'm familiar with every angle and only then can I choose the best solution; others are able to spot the best solution quickly and ignore all the other angles.

If the new guy really desires to be a server and management has the patience then maybe time will help out. Else, encourage the guy to seek employment at a slower house or even try catering (if hospitality is where he really wants to be).